Returns & Refund Policy

Last updated: September 19, 2026

We want every ApexPhoneCase order to arrive as expected. This Returns & Refund Policy applies to purchases made through apexphonecase.com.

30-day return window

You may request a return within 30 days after confirmed delivery. Before sending any item, email support@apexphonecase.com with your order number and the reason for the request. Returns sent without prior approval may be refused or delayed.

Return eligibility

To qualify for a standard return, an item must be unused, undamaged, and in its original condition and packaging. Proof of purchase is required. Items showing misuse, accidental damage, excessive wear, or modification after delivery are not eligible unless the issue results from a verified manufacturing defect.

Customized or personalized goods, gift cards, and other items identified as final sale are not returnable except where required by law or where the item arrives defective, damaged, or incorrect.

Damaged, defective, or incorrect items

If an item arrives damaged, has a quality issue, or is different from what was ordered, contact us as soon as possible with the order number, a description of the issue, and clear photos or video. After verification, we will arrange a replacement at no additional product or shipping cost. If a replacement is unavailable, we will offer an appropriate alternative or refund as required by applicable law.

Return shipping

For approved returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping unless otherwise confirmed by us in writing. We recommend using a trackable shipping method. Return instructions and the correct return destination will be provided by email after approval.

Do not mail returns to our corporate mailing address unless we specifically instruct you to do so.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges and international duties or taxes are non-refundable unless the return results from our error or applicable law requires otherwise. Once issued, a refund may take 5–10 business days to appear, depending on the payment provider or bank.

Order cancellations

Cancellation requests must be emailed within 12 hours of purchase. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after fulfillment processing begins. If the order has already shipped, the approved return process applies.

Exchanges

For the fastest service, contact us first. Depending on availability, we may arrange a replacement or ask you to return the original item and place a new order.

Statutory rights

This policy does not limit any non-waivable consumer rights that apply in your country or region, including applicable cancellation or conformity rights.

Contact

Email support@apexphonecase.com. Customer support is available Monday through Friday.