Frequently Asked Questions

Orders and compatibility

How do I choose the correct case?

Select both the case type and exact phone model shown on the product page. Check your device model before ordering, because similarly named iPhones can have different dimensions and camera layouts.

Can I change or cancel my order?

Email support@apexphonecase.com within 12 hours of purchase. We will make reasonable efforts to help, but changes cannot be guaranteed after fulfillment processing begins.

Shipping

How long does shipping take?

Most orders are processed within 1–3 business days and are expected to ship within 7 business days. Estimated delivery after dispatch is generally 5–20 business days. Major destinations such as the United States, Germany, France, and the United Kingdom often receive orders in approximately 7–10 business days after dispatch.

Will I receive tracking?

When tracking is available, it will be emailed after dispatch. Carrier scans may take several business days to appear.

Are customs duties included?

Unless checkout states otherwise, international duties, VAT, taxes, and customs charges are the customer’s responsibility.

Returns and quality issues

What is the return window?

Return requests must be made within 30 days after confirmed delivery. Email us before sending anything; unauthorized returns may be refused or delayed.

What happens if there is a quality problem?

Email your order number, a description, and clear photos or video. After the issue is verified, we will arrange a replacement at no additional product or shipping cost. If a replacement is unavailable, we will provide an appropriate alternative or refund as required.

Brand relationship

Is ApexPhoneCase an official partner of brands shown on products?

No official affiliation is claimed unless expressly stated in writing. Third-party names, logos, and trademarks belong to their respective owners.

Customer support

Email support@apexphonecase.com. Support is available Monday through Friday.