Shipping Policy

Last updated: September 19, 2026

Thank you for shopping with ApexPhoneCase, operated by Amvanti Inc. This Shipping Policy explains how we process and deliver orders placed through apexphonecase.com.

Order processing

Most orders are processed within 1–3 business days, Monday through Friday, excluding public holidays. Orders are expected to ship within 7 business days after they are placed. Processing time is separate from carrier transit time.

If we are unable to ship within the stated time, we will contact you with a revised shipping estimate and, where required, give you the option to accept the delay or cancel the unshipped order for a refund.

Estimated delivery times

After dispatch, estimated delivery is generally 5–20 business days, depending on destination, carrier conditions, customs processing, and local delivery services. Delivery to major destinations—including the United States, Germany, France, and the United Kingdom—often takes approximately 7–10 business days after dispatch, but this is an estimate and not a guarantee.

Tracking

When tracking is available, a shipping confirmation email will be sent to the email address used at checkout. Tracking may take several business days to display its first carrier scan.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Requests to change or cancel an order should be sent to support@apexphonecase.com within 12 hours of purchase. We cannot guarantee changes after processing has begun.

International orders, duties, and taxes

International shipments may be subject to customs inspections, import duties, VAT, taxes, or carrier handling fees imposed by the destination country. Unless the checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.

Delays, lost packages, and delivery issues

Carrier delays, customs reviews, severe weather, peak-season volume, and local service interruptions may affect delivery. If tracking has not updated for an extended period, or an order appears lost or incorrectly delivered, contact us with the order number and delivery details. We will review the available tracking information and assist with the carrier where possible.

Orders may arrive in separate packages when products are fulfilled from different locations.

Contact

For shipping support, email support@apexphonecase.com. Customer support is available Monday through Friday.